Videh ("we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using the Videh mobile application and Videh Web.
1. Information We Collect
We collect the following information to provide the messaging service:
- Account information: phone number, profile name, about text, and profile photo set by you.
- Usage information: online status, last seen, message delivery/read receipts, and basic call history such as call type, time, and duration.
- Device information: device type, operating system, app version, and diagnostics needed to keep the app reliable.
We do not collect your browsing history or sell your personal information.
2. How We Use Information
- To verify your account and provide OTP-based login.
- To send, receive, sync, and display messages, calls, status updates, and profile information.
- To protect accounts, prevent abuse, and improve app reliability.
- To provide customer support and respond to legal requests when required.
3. Messages, Media, and Status
Videh stores and processes messages, media, and status updates only as needed to operate the service. Status updates are temporary and are intended to expire automatically. Media you upload may be stored securely so it can be delivered and viewed by intended recipients.
4. Contacts and Permissions
Videh may request permissions such as contacts, camera, microphone, storage/photos, notifications, and network access. These permissions are used only for app features such as finding contacts, sending media, making calls, saving files, and receiving notifications.
5. Data Sharing
We do not sell your personal data. We may share limited information only:
- With service providers that help operate the app, such as OTP/SMS or hosting providers.
- When required by law, court order, or government authority.
- To prevent fraud, abuse, security incidents, or harm to users.
6. Data Retention and Deletion
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our policies. You may request account deletion or data deletion by contacting us.
7. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections and restricted access to production systems. No internet service is completely secure, but we work to protect your data responsibly.
8. Children's Privacy
Videh is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.
9. International Transfers
Your information may be processed on servers located in India or other regions where our service providers operate. By using Videh, you consent to this processing as necessary to provide the service.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
For privacy questions, account deletion, or data requests, contact us at pjhawithu@gmail.com.